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The following features are provided with all AddonLiveSupport editions.
Click on any feature below, or use the 
icon to view a more detailed description. If you have any questions, please let us know!
Simply copy and paste your link code to provide live support from anywhere on your web site. Your operators (technicians, representatives, sales people, etc.) may log in at AddonLiveSupport.com to talk with your visitors, or you may embed the operator client anywhere on your web site.
Create as many operator log in accounts as you'd like. We don't place limits on the amount of operators that may access your AddonLiveSupport account.
Departments make it easy for you to organize your live online support. Create as many departments as you'd like.
AddonLiveSupport will let your operators see which pages your site's visitors are currently viewing, the amount of time they've spent on the page, and their geographic location - all in real time.
No cryptic codes. No complicated instructions. Once you've placed your live help links on your site, everything else can be configured and customized using the AddonLiveSupport web based control panel.
Enable your staff to communicate in real time with one another in the team lounge. A great way to train new representatives or ask questions of co-workers.
While other companies use slow database driven chat systems, AddonLiveSupport connects your operators to a genuine live chat server using real-time connections.
Your web site visitors won't be prompted to install any browser plugins or download any software. With the click of a button they'll be talking directly to you.
The AddonLiveSupport operator program is Java based, meaning that it can be run from virtually any web browser on any operating system. MSIE, Firefox, Safari, Google Chrome, Opera - Ok! Windows, Mac OS-X, Linux, Solaris, BSD -Ok!
Your operators will be able to engage multiple users simultaneously. They'll be able to switch between conversations by simply clicking a tab, and they'll always be notified when new messages have arrived.
Transcripts will provide you with a detailed record of all daily live support activity. View, download, or e-Mail your transcripts at any time. Receive transcripts in HTML, plain text, or comma-separated format. Transcript filters allow you to optionally disable unwanted content.
Your site's visitors will believe they're using a custom built live help application designed specifically for your organization. AddonLiveSupport will seamlessly match the look and feel of your own web site. Control virtually all aspects of layout, text, size, display and functionality using the web based control panel. Enable or disable features with ease.
You decide how you want your live support links to look. Use our-predesigned images, or upload your own. Use simple text links if you'd prefer, or your own custom HTML codes. We don't limit you to the popular cookier-cutter live help images - you have complete control.
Prefer to use your own wording? Want to provide support in a different language? No problem! All text within your live help chat interface is easily customized using the web based control panel.
Your web site's visitors will be able to talk to your representatives from any mobile device equipped with a modern browser, including iPhones and iPods.
Geo-Location allows your operators to see the location that your web site's visitors are connecting from, including city, region and country.
Easily edit the header and footer templates (HTML or plain text) displayed in your live help chat application from the web based control panel. Great for branding or providing additional information to your site's visitors.
Virtually every AddonLivesupport color may be customized to your choosing. Use a simple drop-down color selector to change your color scheme, or enter the HTML-style color codes that are used on your own site.
Prefer Verdana over Courier? Perhaps you like Comic Sans, Impact, and Tahoma. We provide over twenty different fonts you may choose from to further customize the look and feel of your live support system. Set individual fonts and sizes for every element in your live support chat program.
Although our stock button and icon sets are professionally designed and intuitive, we understand that you may prefer to use your own icons instead. We've made it easy to replace our default buttons and icons with your own GIF, JPEG, or PNG images using the web based control panel.
Add, edit, find, and remove operators and departments using our full-featured, and easy-to-use operator database manager.
Did your user accidentally reach a sales person when they need technical support? Transfer a site visitor (caller) to another department with the click of button.
Operators can easily return a site visitor (caller) to the queue so the caller can get assistance from another operator.
Specify an automatic greeting to be sent automatically from your operator to your site visitor immediately after connecting.
Your operators will appreciate the ability to quickly respond to site visitors with pre-defined messages. Create as many canned messages as you'd like from the web based control panel.
Canned web addresses make it easy for your operators to quickly point your users to web sites that provide the information they seek. A helpful tool for sales and support.
Send your site's visitors directly to a web site, or provide a virtual tour of your choice of web sites by automatically displaying them in a popup window on your site's visitors' web browsers.
The operator lounge bell allows an operator to notify all other operators in the lounge. This helpful features makes it easy for your operators to ask questions of other operators when neccesary.
Reduce unsolicited requests and prevent abusive visitors from connecting. Easily ban IP addresses or Class A, B and C subnets when neccesary.
Optionally have your site's visitors automatically connect to your live support system using the auto-connect feature.
Your live support link code can be easily edited to automatically connect users to any department you'd like. Connect your visitors to your sales department from your front page, or connect them to your support department from your help pages. Ensure that your site visitors get the help they need based on the web page they're viewing.
Engage your site visitors by having your live support system automatically open when visiting your web site.
You specify how how much time a user can wait to connect with your operators, or how much time to allow before being automatically disconnected.
Optionally have your transcripts (logs) eMailed to you at the end of each day. Transcripts can be sent in plain text, HTML, TSV, or CSV file formats.
Send your daily transcripts to additional eMail addresses.
When chatting with multiple site visitors, your operators will be able to instantly tell when a new message arrives requiring their attention.
No need to let your users know when you're unavailable. Easily specify that no link be displayed when an operator is not available, or (optionally) indicate that an operator is always available. You have full control over which live support links are displayed, how they are displayed, and when they are displayed.
Even users behind strict corporate firewalls will be able to talk with your operators using our firewall friendly web proxy. No special settings and no additional software to download - we'll automatically take care of your users who are unable to connect directly to our live support servers.
The Security URL feature ensures that your live support link code cannot be placed on another web site domain without your permission.
AddonLiveSupport fully supports Unicode through the UTF-8 character encoding. This means that your operators and site visitors may have bilingual conversations, and may use special non-English characters with ease.
Advanced settings provide our advanced customers with direct control over advanced settings, including TCP port connections and direct operator client configuration.
Web sites and eMail addresses entered by your operators or site visitors are automatically recognized, and display as a link that your users may click on.
Optionally specify the maximum amount of time that site visitors may spend talking with an operator before being disconnected. A great tool when providing paid advice, tutoring or entertainment services.
Because AddonLiveSupport is a fully hosted service, you will receive all product updates automatically and free of charge
We provide fast and free technical support via eMail to our customers. Simply contact us with your question, and we'll get back to you ASAP!
We offer a 14 day, no questions asked, money back guarantee on all AddonLiveSupport sales.
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