You will be provided with a small piece of HTML code that can be placed throughout your web site.   When one or more of your operators are available, a button of your choosing (or text link if you prefer) will be displayed on your site.  Your web site visitors may click on this button to chat directly with one of your operators.

The end-user chat window that your web site's visitors will use is very user friendly and requires no downloads or browser plugins.  It works on all popular browsers including Internet Explorer, Safari, Firefox and Google Chrome.

When your web site's visitors have completed their conversation; they may opt to view, download, print and E-mail transcripts (logs) of their conversation.

Your operators will use the Operator Client to chat directly with your web site's visitors.  When a visitor clicks your live support button, all operators will be notified of a new "call" (both audibly and visually).  Your operators will be provided the IP address, geographic location, requested department, and last web page visited of the caller.  With a simple click, any operator (regardless of assigned department) may answer the call.

Operators may chat simultaneously with multiple site visitors, easily switching between callers with a single click.  While chatting, operators may transfer a caller to another department, return a caller to the queue, and open web sites automatically for your site's visitors.  Canned responses and web page addresses help reduce key strokes and time spent assisting your site's visitors.

The Operator Client also provides real time tracking of your web site's visitors, including IP address, current page being viewed, time spent on that page, and geographic location.

The Operator Team Lounge provides a convenient place for your operators to chat with each other, and is a great way to help train new representatives or ask questions of co-workers.

The Operator Client can be run on virtually any computer and uses Java technology for fast, secure and reliable real-time connections.  You may place the operator client on any web page on your site, or your operators may log in at addonlivesupport.com.

It's quick and easy to set up your AddonLiveSupport account.  Manage your operator accounts, departments, transcripts, look & feel and settings all from an easy-to-use, familiar web based control panel.

Though many will opt to use our market-tested default control panel settings, it's simple to customize virtually every aspect of your AddonLiveSupport account if you prefer:

• Set your own custom button images or text links
• Edit header & footer templates
• Modify any text displayed within the end-user chat client
• Set fonts and colors to seamlessly match your web site
• Manage IP & subnet bans
• Set transcript (log) filters and preferences
• Add, edit and delete operators & departments
• Set up unlimited canned responses and web addresses
• Adjust advanced options including time-out settings and server ports
• and much more...

After you've signed up, you'll be up and running with full featured Live Support chat software in just a matter of minutes.  Should you have any questions, AddonInteractive Customer Support Representatives are always available to help.